“Carol led comprehensive review and revision of a 108+-page process manual for our EDI team, with the goal of creating a concise, logical guide for all mandatory processes the team should use to guide their work. Over the course of six weeks, Carol met with the team and led their discussion of work flow, using the original document as a guide. The resulting 48-page EDI Reference Manual is a practical tool for this team, both present and future members. Carol’s knowledge of communications and ability to think critically and logically about process, as well as her outstanding people skills, resulted in an enthusiastic participation by team members in the process.”
Amy Coughlin, Senior Vice President Operations
Jambor-Smith Communications 